Go to the course page and select the enrolment button. You will be asked to sign in or create an account, then complete checkout.

Access is granted right after checkout and account creation. You will see the course in your STAP portal.

If you do not see it, refresh your 'My Courses' page and check that you used the same email you purchased with.

Yes. You can enrol in multiple courses by placing them in your cart.

If you enrolled in the wrong course, contact us as soon as possible with your account email and the course name. We will tell you what options are available based on your purchase and progress.

Most online courses are self-paced, so you can start as soon as you enrol. If you are registering for a workshop you will need to choose a specific date to attend, however the materials for the workshop are available straight away.

Payment methods are shown at checkout. If you need an invoice or payment confirmation, check your email receipt first, then you can access it within your account in your STAP portal.

If installment plans are available, you will see the option during checkout for eligible courses or offers.

Sign in and open your account settings from your STAP portal. Update your payment method and save changes.

First, confirm you are signed in with the same email used at checkout. Then refresh your dashboard and check your spam folder for the receipt.

If it still does not appear, contact info@stap.au and include the purchase email, date, and the course name so we can locate the transaction.

Yes. We offer a 10% discount if you register 5 or more participants for any parts of the training including a masterclass. Must book all 5 at the same time. To take advantage of this discount please email info@stap.au and we will be in touch to arrange that promo and registration for you. 

We also provide custom pricing for large organisations or ongoing arrangements.

If you have a coupon code, apply it at checkout before paying.

Access duration is shown on the course page and during checkout. Some courses include ongoing access, while others may be time-limited.

Yes, you can study on mobile, tablet, or desktop as long as you have a stable internet connection and a modern browser.  If videos do not load on mobile data, switch to Wi‑Fi or lower the video quality if that option is available.

After meeting the course requirements you will be able to download your certificate.  If you misplace it you can log into your STAP portal at a later date and navigate to the certificates page.

Your progress is tracked inside the course as you complete lessons and activities. You can return anytime and continue where you left off.

If progress is not saving, make sure cookies are enabled and that you are signed in.

Use a current version of Chrome, Safari, Firefox, or Edge. Keep your browser updated and avoid private browsing mode for coursework, since it may prevent progress from saving.

If you use extensions that block scripts, try disabling them for our site.

Try refreshing the page, switching networks, or closing other bandwidth-heavy apps. If you are on a work network, a firewall may block video playback.

If the issue continues, contact support and include the course name, lesson title, device type, and a screenshot of any error message.

Use the "Forgot password" link on the sign-in page. We will email you a reset link.

If the email does not arrive within a few minutes, check spam and confirm you used the right email address.

Confirm your email and password, then try resetting your password. If you previously signed up using a different email, try that address.

If you still cannot access your account, use the Contact page and include the email you believe you used.

Use our Contact page. Include your account email, the course name, and steps to reproduce the issue.

Screenshots and the device and browser you are using help us resolve issues faster.

Please refer to our Terms & Conditions.

Yes. If your course access is ongoing, you can pause and resume anytime. If access is time-limited, check the course page for the access window.

If you need an extension due to special circumstances, contact us and share your timeline.

No. Course access is for one person per account unless a group or team enrollment is purchased.

If you need multiple seats, contact us for group pricing options.

Sign in and open your account settings from the STAP portal to update your profile. Save changes when you are done.

If you cannot update your email, contact support and verify your old and new email addresses.

Contact support from the Contact page and request account deletion. For security, we may ask you to confirm ownership of the email address.

If you have active enrollments, ask us what deletion means for access and receipts before proceeding.

No, the training can be done by anyone who thinks it will benefit them in their work. Social workers and counsellors also often do the training as well as psychologists.

Yes. Your employer can pay for the training. They can buy a licence online and then allocate it to you or we can invoice them for the training first and once paid we would then send you a confirmation email with details on how to access the training online.

The Board requires psychologists hold general registration (or equivalent overseas registration or licensure) for at least 2.5 years before starting full training, as they need to hold general registration for three years before applying for BAS status.

12 months from the date of payment to complete the whole training package( parts 1,2 and 3).

Component 1 the online Knowledge Assessment will take approximately between 10-15 hours and must be completed within 6 month of first registering for the training program. Component 2 the two day workshop takes two full days ( starting 9am –5pm). Component 3 the video evaluation needs to be approximately 50 minutes long.

Although you have 12 months to complete the entire training course your video evaluation needs to be submitted within 3 months of doing component 2 which is the workshop ( please see flow chart below ).

Yes. It is fine if you have completed component 1 or 2 with another training provider but wish to complete the rest of your training through STAP. This is one of the reasons we offer each component at an individual price, as some participants might not need to purchase the entire packaged bundle.

Please refer to our Terms & Conditions